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  • AIM’s Transformation for NUL Northeastern University London (NUL)

    Cleaner Spaces, Exceptional Experiences

    AIM’s Transformation for NUL Northeastern University London (NUL)

NUL is a global campus network with four locations in London and seven in the USA.

Their focus is on delivering an exceptional student and visitor experience, requiring a modern, bespoke cleaning solution. AIM’s proactive day service, supported by an out-of-hours team, has successfully elevated cleaning standards across NUL’s portfolio.

Challenge

Before AIM’s involvement, NUL was struggling with multiple issues caused by an inadequate cleaning service:

  • Unmanaged Teams: Night cleaning teams were left without oversight, failing to complete essential tasks.
  • Team Conflicts: Disputes between day and out-of-hours teams disrupted service continuity.
  • Lack of Communication: Minimal engagement between the cleaning provider and NUL’s management created gaps in accountability.
  • No Reporting: NUL had no visibility into service performance, making it difficult to track or address issues.

The university needed a cleaning partner who could deliver consistency, maintain high standards, and provide a welcoming environment for students, staff, and visitors.

Challenge

Solution

AIM introduced a tailored Cleaner solution to address NUL’s challenges:

  • Proactive Day Cleaning Service: Designed a visible, proactive day cleaning team supported by an efficient out-of-hours service to ensure all areas were consistently spotless.
  • Improved Team Collaboration: Restructured team dynamics to eliminate conflicts between day and night teams, ensuring seamless service delivery.
  • Advanced Training and Tools: Provided training and innovative cleaning equipment to boost team productivity and service quality.
  • Monthly Reporting: Delivered detailed reports to give NUL management clear insights into service performance, trends, and feedback for continuous improvement.
  • Sustainability Practices: Worked with NUL to implement enhanced recycling policies and reduce environmental impact.
Solution

Outcomes

1
Cleaner Spaces:

Consistently high cleaning standards were achieved across all locations, meeting NUL’s expectations and creating a welcoming environment for students and visitors.

2
Streamlined Service:

Team conflicts were resolved, resulting in improved collaboration and operational efficiency.

3
Enhanced Visibility:

Monthly reporting provided actionable insights into service performance and customer satisfaction.

4
Revitalised Team Morale:

Targeted training and better management led to a more motivated, productive cleaning workforce.

5
Sustainability Progress:

Recycling efforts were improved, and environmentally friendly practices were embedded across NUL’s sites.

Benefits

Exceptional Standards

Spotless facilities enhanced NUL’s reputation and student experience.

Operational Efficiency

Improved processes eliminated disruptions and ensured seamless service delivery.

Transparency

Monthly performance reports empowered NUL management with data to monitor and refine the service.

Motivated Team

Engaged and well-trained staff consistently delivered excellent results.

Sustainable Practices

Recycling initiatives and eco-friendly cleaning methods reduced the environmental impact.

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