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  • How AIM Transformed DAZN’s Operations

    Smarter Cleaning for a Global Brand

    How AIM Transformed DAZN’s Operations

DAZN is a British sports streaming and entertainment platform broadcasting in over 200 countries worldwide.

Their 24-hour operations demand a consistent, high-performing cleaning service to ensure their workplaces are always ready to welcome visitors and employees.

Challenge

DAZN faced persistent issues with their previous cleaning service provider:

  • Management Instability: Frequent manager turnover led to poor oversight and inconsistent results.
  • Team Conflicts: A lack of communication caused friction between day and out-of-hours cleaning teams.
  • Outdated Processes: Inefficient cleaning methods and tools struggled to meet the demands of DAZN’s fast-paced environment.
  • Health & Safety Issues: Essential protocols were not being upheld, putting operations at risk.

DAZN needed a smarter, more efficient approach to ensure high cleaning standards, promote workplace safety, and adapt to their unique operational requirements.

Challenge

Solution

AIM delivered a Smarter cleaning solution tailored to DAZN’s needs:

  • Optimised Cleaning Schedule: Maintained DAZN’s 24-hour cleaning requirement while implementing new processes and tools to improve efficiency.
  • Innovative Cleaning Equipment: Deployed cutting-edge tools such as the iMop, Tersano chemical-free systems, and MotorScrubber to modernise the cleaning approach and deliver superior results.
  • Team Retention and Development: Retained DAZN’s existing cleaning team to maintain continuity and improved morale through advanced training and leadership support.
  • Living Wage Standard: Upgraded pay rates to the Living Wage, motivating staff and aligning with AIM’s "doing the right thing" ethos.
  • Centralised Oversight: Implemented structured communication and reporting processes to improve collaboration and resolve team conflicts.
Solution

Outcomes

1
Modernised Cleaning Processes:

Introduced smarter, more efficient methods and tools that significantly improved productivity and cleaning quality.

2
Enhanced Safety Compliance:

Streamlined protocols ensured health and safety standards were consistently upheld.

3
Motivated Workforce:

Retained team members, improved morale, and increased productivity through higher wages and targeted training.

4
Improved Collaboration:

Structured communication eliminated conflicts between day and out-of-hours teams.

5
Consistent Results:

Delivered reliable, high-quality cleaning service across DAZN’s portfolio, meeting their operational needs.

Benefits

Smarter Operations

Innovative tools and processes enhanced efficiency and reduced downtime.

Staff Engagement

Motivated and skilled team members delivered consistently high standards.

Health & Safety

Enhanced compliance with smarter protocols and equipment.

Cost-Effective

Improved service quality with no additional cost to DAZN.

Future-Ready

DAZN now benefits from a scalable and adaptable cleaning model that evolves with their needs.

Richard Hall

When I was looking for a new cleaning contractor for DAZN, I was put in touch with Debbie.

Her knowledge of the industry and her understanding of our requirements were second to none. She understood exactly what we needed in our offices and was able to provide a cost saving against our previous contractor. Not only a saving but better value for money.

It's important to always look out for what’s best for your business, and this certainly applied when we decided to switch to AIM. We haven’t looked back. This all comes down to the work Debbie did at the beginning to understand our requirements, and it’s that time and attention that has made the difference and reflects exactly what AIM is about."

Richard Hall

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