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  • AIM’s Agile Solution for WorkPad

    Smarter Cleaning for a Dynamic Workspace

    AIM’s Agile Solution for WorkPad

WorkPad is a dynamic provider of flexible office spaces across London

As they cater to a variety of clients with changing workspace needs, their portfolio requires a smarter, more agile cleaning solution to maintain consistent quality while adapting to operational demands

Challenge

WorkPad faced persistent challenges with their previous cleaning contractors:

  • Inconsistent attendance: Cleaners frequently failed to show up, causing operational disruptions.
  • Variable service quality: A lack of standardisation led to uneven cleaning standards across different locations.
  • High staff turnover: Poor retention resulted in frequent retraining and inconsistent service delivery.

WorkPad needed a smarter, flexible cleaning solution that could eliminate these issues, maintain consistent service standards across multiple locations, and adapt to their ever-changing workspace requirements.

Challenge

Solution

AIM implemented a smarter, mobile cleaning model to transform WorkPad’s cleaning operations:

  • Mobile Cleaning Teams: Two dedicated mobile teams of three full-time, highly trained operatives were introduced. These teams provide consistent, high-quality cleaning across WorkPad’s portfolio.
  • Centralised Quality Control: By deploying the same teams across all sites, AIM ensured service quality remained uniform, regardless of location.
  • Flexible Scheduling: Mobile teams operate on an agile model, moving between sites based on real-time needs such as occupancy levels or specific cleaning requirements.
  • Skilled and Motivated Staff: Competitive full-time pay attracted experienced operatives who were highly engaged and invested in delivering excellent service.
  • Innovative Equipment: Cutting-edge tools like the iMop and other advanced cleaning technologies were deployed to enhance efficiency and deliver superior results.
Solution

Outcomes

1
Seamless Transition:

Shifted to a smarter, mobile cleaning model tailored to WorkPad’s needs.

2
Consistent Standards:

Uniform cleaning quality across all locations.

3
Flexibility:

Agile teams quickly adapt to occupancy and tenant needs.

4
Motivated Staff:

Higher pay and better training reduced turnover and improved results.

5
Efficiency Gains:

 Advanced equipment increased productivity and delivered superior results.

Benefits

High Standards

Consistent service quality ensures an excellent tenant experience.

Adaptable Service

Responds quickly to changes in occupancy or special events.

Cost-Effective

Enhanced quality delivered at no additional cost.

Sustainability

Reduced environmental impact with electric vehicles and eco-friendly tools.

Scalability

Ready to grow with WorkPad’s expanding portfolio.

COO, WorkPad Group

Our new partners at AIM proposed, and very quickly implemented, a new flexible model across our London portfolio – deploying dedicated mobile teams, electric vehicles, and agile, innovative equipment.

This new way of working has proved to be more appropriate for our buildings and has helped us to focus on the customer experience whilst realizing savings across the estate."

COO, WorkPad Group

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